PAYMENT INFORMATION:
Payments are made a
week in advance on a Friday via direct debit (Ezidebit). This means you have already paid for your week of training before you attend.
Debits have a
55c (if paying by bank account) or
$1.38 (if paying by card)
transaction fee.
Any failed payments result in a fee of $6.60 from the bank (this figure can slightly vary depending on which bank you are with). Your failed transaction will attempt to process again on the following Tuesday. If for any reason you cannot make a payment, please notify me ASAP so we can avoid this fee and work something out.
CANCELLATION OF 1:1 & BUDDY SESSIONS:
You will organise a weekly schedule with your coach for your PT/buddy sessions (so you will attend the same times/days every week).
Our coaches are extremely busy so if you for some reason cannot attend your booked session for any reason (including being sick, work schedule changing, going on holidays) you must give at least 1 weeks’ notice to not be charged for the session.
If you do not give 1 weeks’ notice (but cancel at least 24 hours before the session) & need to cancel your session your coach will try and reschedule your session in the coming weeks. If you cannot reschedule your session, you will be able to attend a group session to replace your missed session (you can always choose a group session that you PT runs).
Lastly if you late cancel your PT/buddy session your session will NOT be rescheduled and will be charged for the session. Late cancel = cancelling within 24 hours of the session time.
CANCELLATION OF GROUP SESSIONS:
All
unlimited group clients have the flexibility to change their session time/day up until 45 minutes before the session commences. If you cancel within the 45-minute timeframe or remain booked in and do not show up to the session you will be classified as a
late cancellation which is outlined below.
Group clients who have committed to
2 group sessions per week must additionally give a minimum of 45 minutes notice to cancel a group session to be eligible to rebook their session. If you
DO NOT cancel your group session within the 45-minute timeframe or remain booked in and do not show up to the session, the full session fee will be charged, and you will not be able to catch up this session! To cancel a session correctly you must go onto the Mindbody app and cancel your booking. Please note both group sessions for the week must be used within the assigned week (i.e.: they can not be spread out over multiple weeks).
GROUP SESSION LATE CANCELLATION FEE:
Due to the incredibly high amount of late cancellations & no shows we have experienced at OHPT unfortunately we have come to the decision to introduce a fee for those who continuously
LATE CANCEL or
NOW SHOW to their group sessions (this also includes Saturday bootcamp & Sunday yoga). I do understand that things happen & you may need to do a 1 off late cancellation, so I have been very generous and understanding when creating this fee.
The late cancellation fee will be based on a
tally system.
If you late cancel
3x within the same month (from the 1st – last date of the Month) you will be
charged $50.
There will be no exceptions to this rule as the late cancellation does only apply if you have cancelled
within the 45-minutes timeframe before the session commences or if you do not show up to your booked session.
If you are on the
waitlist for a group session and a position does become available for you, will
NOT be notified but will be automatically placed in the session. It will be important if you are on a waitlist that you do check if you have been moved into the session or cancel your booking on the waitlist if you do not intend on attending that session anymore to ensure you do not get moved into the session without you knowing. If you are moved into the session off the waitlist, the late cancellation rule
WILL still apply as it is your responsibility to check on your booked/waitlisted sessions.
This fee will be charged on the first autopay (Friday) date that occurs after you have actioned your 3rd late cancel of the month.
Every new month the tally’s with be erased and you will have a fresh start!
CHANGE OF MEMBERSHIP:
If you wish to change your membership (i.e.: different amount of group sessions per week, stop accountability coaching or no training one week because you’re going away etc) you must give a
minimum of 2 full weeks’ notice (full week = Monday-Saturday) for your membership and auto-payment to be paused/changed. Advise Olivia with this notice when you need to change your membership as you will be required to fill out a cancellation form.
CANCELLATION ON MEMBERSHIP:
Once signing this contract, you must complete
8 consecutive weeks of training with OHPT before cancelling your membership.
Additionally, a requirement of a
minimum of 2 full weeks’ notice must be given to cease personal training and cancel auto-payments.
Please advise Olivia with this notice when you decided to cease your membership as you will be required to fill out a cancellation form.